At Mohcky Agency, we strive to provide our clients with the best experience possible, which includes ensuring timely and secure delivery of our services and digital products. This Shipping and Delivery Policy outlines the terms, processes, and expectations related to how we handle the delivery of services and products purchased from our website.
Please take a moment to read through our shipping and delivery policy. If you have any questions, feel free to reach out to our customer support team.
1. Delivery of Digital Products & Services
Since Mohcky Agency primarily offers digital marketing services and digital products, the delivery method is tailored to each service we provide.
Digital Products
- All digital products, including eBooks, reports, templates, or any downloadable content, are available for immediate access after payment confirmation.
- Upon successful purchase, you will receive an email with a secure download link or instructions to access the digital product within stipulated timeline.
Services
- For all service-based offerings (such as website design, social media management, SEO campaigns, etc.), delivery timelines vary based on the scope of the project.
- You will receive an initial consultation and a project proposal with detailed timelines, deliverables, and milestones.
- Once the project is confirmed and the work begins, regular updates will be provided. The final delivery date will be agreed upon in advance and communicated with clarity.
Note: All services are delivered digitally via email, project management tools, or secure online platforms. No physical shipping is involved in the delivery of our services.
2. Shipping Charges
As we deal with digital products and services, there are no physical shipping charges applied. The pricing you see for our services is all-inclusive of the service or digital product fees.
3. Delivery Times
- Digital Products: Once your payment is confirmed, digital products will be delivered instantly via email. If there are any delays, we aim to notify you within 24 hours of your purchase.
- Services: Delivery times for services depend on the complexity of the project. For example:
- Simple tasks like social media posts or blog writing may be delivered within 1-2 business days.
- Larger projects, such as website design or SEO campaigns, may take several weeks depending on the scope and requirements. A detailed timeline will be provided in the service agreement.
All delivery timelines are estimates, and we aim to meet them as closely as possible. Delays may occur depending on factors such as workload, client responsiveness, or unforeseen technical issues.
4. Tracking Deliveries
For digital products:
- You will receive an email confirmation with instructions or a link to access the product immediately after purchase.
- For any downloadable items, the tracking is through the link provided, which you can use to download your product.
For services:
- You will have access to updates and progress reports through email or the project management tool used for your service. Regular communication will ensure you are aware of progress and delivery stages.
5. Delivery Issues
If you encounter any issues with your order (e.g., not receiving the product, download issues, etc.), please follow the steps below:
- Digital Products: If you haven’t received your digital product within 24 hours of purchase or encounter technical issues, please contact our customer support team immediately at info@mohckyagency.com . We will ensure that the issue is resolved promptly.
- Services: If there is an issue with the timeline or deliverables for any of our services, please get in touch with your account manager or contact our support team. We aim to resolve any concerns quickly and to your satisfaction.
6. Refunds for Digital Products
Given that our digital products are immediately available after purchase, we generally do not offer refunds. However, if there’s a problem with your order or access, we are committed to resolving the issue. Please contact us within 7 days of purchase for any concerns.
7. Changes to Delivery Policy
We reserve the right to make changes to this Shipping and Delivery Policy at any time. Any changes will be updated on this page, and the date of the most recent revision will be clearly posted. We encourage you to check this page periodically for updates.
8. Contact Us
If you have any questions or concerns regarding shipping and delivery, feel free to contact us at:
Mohcky Agency
Email: info@mohckyagency.com
We are committed to providing the best possible service and ensuring a smooth delivery experience for our clients.
By using our website or purchasing our products and services, you acknowledge that you have read and agreed to this Shipping and Delivery Policy.