At Mohcky Agency, we value the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways. By accessing or using our services, you agree to the terms and conditions set forth in this policy.
We are committed to ensuring that your privacy is protected, and we encourage you to read this policy thoroughly to understand how your personal data will be handled.
1. Information We Collect
We collect different types of information based on your interactions with us. This data helps us improve your experience and deliver personalized services.
Personal Identification Information
When you interact with our services, we may ask for personal information such as:
- Full Name
- Email Address
- Phone Number
- Company Name
- Billing Information
- Payment Methods
We collect this information only when you voluntarily provide it, such as when you contact us, sign up for our newsletter, or request a quote or consultation.
Non-Personal Identification Information
In addition to personal data, we may collect non-personal information automatically, such as:
- Browser type and version
- IP Address
- Device type
- Location data
- Pages you visit on our website
This information helps us analyze trends, manage our website, and enhance your user experience. It does not identify you personally.
Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to help us remember your preferences and analyze how you use our website.
Types of cookies we use:
- Essential Cookies: These cookies are necessary for the functioning of the website and cannot be disabled in our systems.
- Performance Cookies: These cookies help us understand how visitors interact with our website, including metrics such as page visits and the time spent on our site.
- Functional Cookies: These cookies allow the website to remember choices you make, such as language preferences or login details, to enhance your experience.
- Targeting Cookies: These cookies are used to track your online activity and display personalized ads based on your interests.
You can control cookies through your browser settings, but disabling cookies may impact your experience on our website.
2. How We Use Your Information
The information we collect is used for various purposes, including:
To Provide and Improve Our Services
We use your personal data to:
- Deliver the services you’ve requested (e.g., consultation, project delivery, or support).
- Process your payments for services rendered.
- Respond to your inquiries and provide customer support.
- Personalize your experience on our website and tailor our services to your needs.
To Communicate With You
We may use your email address or phone number to:
- Send you newsletters, promotional offers, and updates about our services.
- Notify you of changes to our services or the Privacy Policy.
- Provide important information about your account or transaction.
For Marketing and Advertising
We may use your information to:
- Send targeted advertisements through email, social media, or other platforms.
- Analyze website usage trends to improve our marketing strategies.
- Understand your preferences and personalize advertising to increase the relevance of content shown to you.
For Legal and Compliance Purposes
We may also use your information to:
- Comply with applicable laws and regulations.
- Investigate fraudulent activities or violations of our terms and conditions.
- Protect our legal rights and the security of our website.
3. How We Protect Your Information
We take the security of your personal information seriously and have implemented a range of technical, organizational, and physical measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use SSL encryption to secure sensitive data during transmission.
- Access Control: Only authorized personnel have access to your data.
- Regular Audits: We conduct regular security audits to identify vulnerabilities and ensure our systems are secure.
- Data Backup: We perform regular data backups to ensure that your data is safe and recoverable in case of technical issues.
While we take all reasonable precautions, please be aware that no system is 100% secure. We cannot guarantee the absolute security of your information, but we are committed to safeguarding your data to the best of our abilities.
4. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your data under certain circumstances:
With Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, and customer support providers. These third parties are obligated to use your data solely for the purposes of providing the services we’ve contracted them to do.
For Legal Compliance
We may disclose your personal information if required by law or when we believe that such action is necessary to:
- Comply with legal obligations.
- Protect the rights, property, or safety of Mohcky Agency, our clients, or others.
- Prevent fraudulent activity or comply with a court order, subpoena, or other legal processes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you if your information is transferred to another entity, and your data will be subject to the privacy policy of the acquiring company.
5. Your Rights and Choices
As a user of our website, you have several rights regarding your personal data:
Access & Correction
You have the right to access and request a copy of the personal data we hold about you. You may also request corrections if you believe any of the information is inaccurate or incomplete.
Data Deletion
You have the right to request the deletion of your personal data, subject to certain limitations under the law. Please note that deleting your data may affect your ability to use certain services.
Opt-Out of Marketing Communications
You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly. Please note that even if you opt-out of marketing emails, we may still send you transactional messages related to your account.
Cookie Preferences
You can control the use of cookies on our website through your browser settings. You may choose to disable certain cookies, though this may affect your user experience.
6. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant updates, we will notify you by posting a prominent notice on our website or by sending you an email. We encourage you to review this policy regularly to stay informed about how we protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Mohcky Agency
Email: info@mohckyagency.com
We are committed to resolving your queries and ensuring that your experience with us is safe and transparent.
By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.